Privacy Policy

A PLUS TILE INSTALLATION LLC

Effective date: November 24, 2025

A PLUS TILE INSTALLATION LLC (“A+ Tile Installation,” “we,” “us,” or “our”) operates the website aplustileinstallation.com (the “Site”). This Privacy Policy explains how we collect, use, and share information when you visit our Site or contact us.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are & how to contact us

A+ Tile Installation is a tile installation and design service based in Aurora, Illinois, USA.

If you have questions about this Privacy Policy or your personal information, you can contact us at:

Email: [email protected]
Mail: A PLUS TILE INSTALLATION LLC, 930 Superior St, Aurora, IL 60505, USA

2. Information we collect

We collect information in two main ways:

Information you provide directly
Information collected automatically through analytics and similar tools

a) Information you provide directly

When you use forms or otherwise contact us through the Site, we may collect:

Name
Email address
Phone number
Address or general location of your project
Details about your kitchen, bathroom, or floors (including measurements, preferences, style ideas, budget, and similar information)
Photos, videos, or files you upload or send
Any other information you choose to include in your messages or form submissions

We use this information primarily to respond to your inquiries, provide quotes, and create design concepts for your project.

b) Information collected automatically

When you visit the Site, certain information may be collected automatically, including through Google Analytics and similar tools, such as:

IP address and approximate location
Device and browser type
Operating system
Pages visited, time spent on pages, and links clicked
Referring website or campaign (how you arrived at the Site)

We use this information to understand how visitors use our Site, improve our content and design, and measure the effectiveness of our marketing.

3. Cookies and similar technologies

We and our service providers use cookies and similar technologies to:

Help the Site function properly
Remember your preferences
Analyze traffic and usage patterns
Support our marketing and advertising efforts

You can usually control cookies through your browser settings (for example, you can block or delete them). Please note that disabling certain cookies may affect how the Site functions.

4. How we use your information

We use the information we collect for purposes such as:

Responding to your questions and requests
Providing quotes and scheduling consultations
Generating AI-based design concepts for kitchens, bathrooms, and floors based on the details and images you share
Sending you proposed designs and project ideas
Managing our relationship with you, including follow-ups and customer support
Operating, maintaining, and improving the Site and our services
Understanding how visitors use the Site (analytics, statistics, and performance monitoring)
Detecting, preventing, and addressing technical issues, fraud, or misuse
Complying with legal obligations and protecting our rights

We do not sell your personal information.

5. AI-generated designs

When you submit project information (including measurements, preferences, and photos), we may use internal tools and/or third-party artificial intelligence services to generate sample designs and visual concepts for your project.

Your data is used primarily to create and deliver those designs back to you.
Where we use third-party AI or design tools, your information may be processed by those providers under their own terms and privacy practices.
We take reasonable steps to share only the information necessary for such tools to function.

If you prefer that we do not use AI tools for your project, you can let us know at [email protected].

6. Legal bases for processing (where applicable)

Depending on where you live, certain laws require us to explain the legal bases we rely on to process personal data. These may include:

Performance of a contract: To provide quotes, services, and designs you request.
Legitimate interests: To operate and improve our Site and services, communicate with you, and grow our business in ways that do not override your privacy rights.
Consent: Where required (for example, certain cookies or marketing communications), we may rely on your consent, which you can withdraw at any time.

7. How we share information

We may share your information with:

1) Service providers

We use third-party companies to help run our business and Site, such as:

Website hosting, CRM, and form tools
Email and communications providers
Analytics providers (including Google Analytics)
AI and design tool providers

These parties are allowed to use your information only as necessary to provide services to us and are expected to protect it appropriately.

2) Professional advisors and legal obligations

We may share information with lawyers, accountants, insurers, or regulators when required by law, in response to legal processes, or to protect our rights and the rights and safety of others.

3) Business transfers

If we are involved in a merger, acquisition, financing, or sale of all or part of our business or assets, your information may be transferred as part of that transaction, subject to applicable law.

We do not rent or sell your personal information.

8. Google Analytics and your choices

Because we use Google Analytics, usage data about your interaction with the Site is collected and processed to provide us with reports and metrics. We may use settings such as IP masking, data retention limits, or other controls to help protect your privacy, where available and appropriate.

You can control or limit Google Analytics and similar tools in several ways, including:

Adjusting your browser settings to block or delete cookies
Using browser add-ons or device settings that restrict analytics tracking
Configuring your browser’s privacy settings, understanding that not all sites or services respond to such signals in the same way

9. Data retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including:

For as long as we are actively working on a quote or project for you
For a reasonable period afterward, to maintain business records, respond to questions, and comply with legal obligations

We may retain certain information longer where required by law, to resolve disputes, or to enforce our agreements.

10. Security

We take reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or disclosure. These measures may include access controls, encryption in transit where appropriate, and regular monitoring of our systems.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

11. Your choices and rights

Depending on your location, you may have certain rights regarding your personal information, which can include:

Access: Requesting a copy of the personal information we hold about you.
Correction: Asking us to correct inaccurate or incomplete information.
Deletion: Requesting that we delete certain personal information, subject to legal and business requirements.
Restriction or objection: Asking us to limit or stop certain types of processing.
Consent withdrawal: Withdrawing consent where we rely on consent for processing (for example, certain marketing or cookies).

To exercise these rights or to ask questions, contact us at [email protected]. We may need to verify your identity before completing your request.

You can also opt out of marketing emails at any time by following the unsubscribe instructions in our emails or by contacting us, and you can manage cookies and similar technologies through your browser or device settings.

12. Children’s privacy

Our Site and services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us at [email protected], and we will take appropriate steps to delete that information, as required by law.

13. International visitors

Our business and primary systems are located in the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States and possibly other countries where our service providers operate. Data protection laws in these locations may differ from those in your country of residence.

Where required by law, we will take steps to ensure an adequate level of protection for your personal information in connection with such transfers.